Shipping and Delivery Policy
Effective Date: 12 June 2025
At Mathur Agro Harvest Private Limited (MAH), we aim to deliver your favorite spices and food products quickly, safely, and affordably. This policy outlines the shipping timelines, delivery methods, and charges that apply when you shop on mahbharat.com.
1. Shipping Coverage
We currently deliver across all serviceable pin codes in India. International shipping is not available at this time.
If your pin code is not serviceable by our courier partners, we will inform you and cancel the order with a full refund.
2. Order Processing Time
| Order Type | Processing Time |
|---|---|
| Prepaid Orders | Within 24–48 hours of payment confirmation |
| COD Orders | Currently not supported |
| Bulk/Custom Orders | Processing time varies; we will inform you by email/phone |
Orders placed on Sundays or public holidays will be processed the next working day.
3. Estimated Delivery Timelines
| Zone | Estimated Delivery Time (after dispatch) |
|---|---|
| Metro Cities | 2–4 working days |
| Tier 2 & 3 Cities | 3–6 working days |
| Remote / Rural Areas | 5–9 working days |
Please note: Delivery times are estimates and may vary due to external factors like weather, holidays, or courier delays.
4. Shipping Charges
| Order Value | Shipping Fee |
|---|---|
| ₹499 and above | Free Shipping |
| Below ₹499 | ₹49 – ₹59 (based on location) |
We may run occasional Free Shipping offers as part of promotions, which will be clearly mentioned on the website.
5. Courier Partners
We have partnered with reputed logistics providers such as:
Delhivery
Bluedart
Xpressbees
India Post (for remote regions)
All shipments are trackable, and tracking details are shared via SMS/email once your order is dispatched.
6. Tracking Your Order
Once dispatched, you will receive an email and SMS with your tracking ID and courier name.
You can also track your order status from the “My Orders” section on our website (if registered) or by contacting support.
7. Delays and Exceptions
While we strive to ensure timely deliveries, there may be delays due to:
Natural calamities (rain, flood, etc.)
Local restrictions or lockdowns
Courier strikes or operational issues
Incorrect/incomplete delivery address provided by customer
In such cases, we will keep you updated and work to resolve the issue promptly.
8. Order Packaging
All products are securely packed in sealed, food-grade, tamper-proof pouches or containers.
For courier shipping, products are placed inside protective boxes or envelopes to prevent damage during transit.
If your order arrives damaged, tampered with, or opened, please refuse the delivery and notify us immediately at support@mahbharat.com.
9. Delivery Attempt & RTO (Return to Origin)
The courier will attempt delivery up to 3 times.
If the delivery fails due to customer unavailability, incorrect address, or refusal to accept, the product may be returned to us.
In such cases, reshipping charges may apply, or a partial refund will be initiated after deducting logistics fees.
10. Change in Address Post Order
If you wish to update your delivery address after placing the order:
Contact us at support@mahbharat.com within 2 hours
Address change is only possible before dispatch
11. Bulk Orders & Special Deliveries
For bulk or customized orders (corporate gifting, events, etc.), delivery timelines and charges will be shared via email or WhatsApp separately.
Contact: orders@mahbharat.com / +91-7073902746
12. Contact for Shipping Queries
If you have any questions about your order status, delivery, or courier issue:
📧 support@mahbharat.com
📞 +91-7073902746
🕒 Mon–Sat: 10:00 AM – 6:00 PM (IST)
13. Policy Updates
This Shipping Policy may be updated from time to time. Please review this page periodically.
Last updated: 12 June 2025