At Mathur Agro Harvest Pvt Ltd, we ensure that your orders travel safely from our fields to your doorstep with care and efficiency.

1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders are not processed on Sundays or public holidays.
  • You will receive an order confirmation once your order is successfully placed.

2. Shipping Charges

  • Shipping charges may vary based on location, weight, and order value.
  • Any applicable shipping fees will be displayed at checkout.
  • We may offer free shipping on selected products or promotional offers.

3. Delivery Time

  • Estimated delivery time: 3–7 business days depending on your location.
  • Remote or rural areas may take longer.
  • Delivery timelines are estimates and may be affected by external factors.

4. Shipping Partners

We use reliable courier and logistics partners to ensure safe and timely delivery of your orders.

5. Order Tracking

  • Once your order is shipped, tracking details will be shared via SMS or email.
  • You can track your shipment using the provided tracking link.

6. Delays in Shipping

While we strive to deliver on time, delays may occur due to:

  • Weather conditions
  • Logistics issues
  • Government restrictions or unforeseen events

We appreciate your patience in such situations.

7. Incorrect Address

  • Customers are responsible for providing accurate shipping details.
  • We are not responsible for delays or losses due to incorrect or incomplete addresses.

8. Damaged or Lost Packages

  • If your order arrives damaged, please contact us within 48 hours with photos.
  • In case of lost shipments, we will coordinate with the courier partner for resolution.

9. Contact Us

For any shipping-related queries:

Mathur Agro Harvest Pvt Ltd
📞 +91-7073902746
📧 onlymayank11@gmail.com
📍 403 Deep Shree Green, DCM Road, Kota, Rajasthan – 324006